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complaints procedure

Feedback and Complaints

Comments 
We constantly strive to provide a high quality service to all our patients. We are happy to receive suggestions as to how our service may be improved. Comments should be directed to the practice manager.

Complaints 
We aim to provide quality family health care at the surgery but acknowledge that occasionally things do not go as smoothly as we would like.

How you can make a complaint: 
You have the option to either have your complaint investigated by the surgery or by the complaints team at NHS Commissioning Team.

If you wish us to investigate your complaint:

  • Speak to anyone at the surgery who will take details from you
  • Write to the surgery detailing your concerns – 
    Rebekah Lea, Practice Manager, Lime Grove Medical Centre, Lime Grove Walk, Matlock Derbyshire DE4 3FD
  • Request a complaints form which you can fill in and return

If you wish the NHS Commissioning Team to investigate your complaint:

All complaints will be acknowledged within 3 working days and fully investigated.

You can also get independent advice and support from: 

the Derbyshire Independent Advocacy Service (ICAS) 
Tel:  0845 650 0088 

Or 

Healthwatch (Derbyshire) 
Email:   enquiries@healthwatchderbyshire.co.uk    
Tel:  01773 880786 
Address:  Healthwatch Derbyshire Suite, 14 Riverside Business Centre, Foundry Lane, Milford, Derbyshire  DE56 0RN 



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