At Lime Grove Medical Centre we have had an increase in patients booking urgent same day appointments at the reception desk.
May we take this opportunity to remind patients that same day urgent appointments are shorter in length and designed to address a single acute issue requiring rapid assessment.
Our receptionists would be unable to ask confidential questions over the reception desk that would help direct you in the appropriate way.
The booking of same day urgent appointments via the reception desk can put frailer and more remote patients at a deficit for accessing these urgent appointments.
Therefore we would ask that you contact the surgery via the phone to arrange an appointment for same day appointments to allow fair access for all our 8100 patients.
Patients who present at the front desk requiring a same day urgent appointment will not be given an urgent on day appointment until they have been contacted by the on call clinician by phone to discuss further, so please ensure that we have your most up to date contact details on record.
Thank you for helping us ensure that the surgery provides equitable access for all our patients.