As of the 1st November this will take effect.
During recent weeks we have had an increase in patients booking urgent same day appointments at the reception desk.
May we take this opportunity to remind patients that same day urgent appointments are shorter in length and designed to address a single acute issue requiring rapid assessment.
Our receptionists would be unable to ask confidential questions over the reception desk that would help direct you in the appropriate way.
The booking of same day urgent appointments via the reception desk can put frailer and more remote patients at a deficit for accessing these urgent appointments.
Therefore we would ask that you contact the surgery via the phone to arrange an appointment for same day appointments to allow fair access for all our 8100 patients.
Patients who present at the front desk requiring a same day urgent appointment will not be given an urgent on day appointment until they have been contacted by the on call clinician by phone to discuss further, so please ensure that we have your most up to date contact details on record.
Thank you for helping us ensure that the surgery provides equitable access for all our patients.
All surgeries are booked by appointment.
Patients are free to book appointments with any doctor of their choice, although we do recommend seeing the same doctor for the same episode of illness, if at all possible.
At busy times additional emergency surgeries may be organised to ensure that patients who need to be seen quickly are seen that day by the duty doctor.
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All clinical staff are happy to offer advice by telephone when a surgery appointment may not be required.
If you would like telephone advice from a doctor the receptionist will ask for a contact number, a brief description of the problem, and the duty doctor will phone back at some point that day.
Alternatively, if you would like to speak to a particular doctor, a telephone appointment slot will be booked when the doctor is next available.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.