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LIMEGROVE MEDICAL CENTRE - UPDATE 18.03.19

We have received lots of questions regarding our activity in Practice now that we have moved to telephone triage, so would like to provide an update as to what we are currently undertaking.

Yesterday we received hundreds of telephone calls for information regarding Corona Virus - if you need to access up to date information, we recommend that you go online and look at both the NHS website and the Gov.uk website which has the most up to date information, the details are below.

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Yesterday our clinicians spoke with over 180 patients over the telephone, providing clinical help, assistance and advice. For urgent care and emergencies we saw patients face to face and we saw and assessed very unwell patients with symptoms linked to Corona Virus in our designated isolation room.

Our reception team signposted many more patients with a cough and/or fever to NHS 111 online.

In addition we received many, many additional prescription requests, national guidance has advised patients NOT to order “extra” medication just in case as this will disrupt the NHS supply chain and could jeopardise future care. This also includes over the counter medication such as paracetamol Please, please be sensible with prescription requests and purchases at the pharmacy – we need to make sure there is a medication supply for every patient. We ask everyone to be sensible; buy a small supply for you and your family, please do not stock up. It is EVERYONES responsibility to protect your NHS and it’s supplies.

It is clearly a worrying time for all. Help us to help you. Take care of yourselves and those around you. Read the wealth of information that is available on the internet.

We are very grateful to all our team and those who are covering for team members who are either poorly or self-isolating.

We will continue to operate as at the present time – the surgery is not open but operating via telephone triage.

Many thanks - Stay safe, stay well and please take care of one another


Lime Grove Medical Centre - Statement – Latest Update 17.3.20

During these unprecedented times, the whole team here at Lime Grove Medical Centre are working extremely hard to continue to provide as many urgent care services as government guidance currently allow.

The whole of the NHS is experiencing extreme pressure at present.

We thank you for your diligence in respecting the guidance that has been issued to the general public from the Prime Minister, and ask the you help us to help you during these difficult times. Please find below some information regarding both Corona Virus and how we are operating at the present time.

Coronavirus (COVID-19) - Updated 17.3.20

Due to the Coronavirus (COVID-19) outbreak we have taken urgent measures to protect our patients, staff and the most vulnerable in the community. Please read the information below and share with friends and family to help us get the message to as many patients as possible.

If you have Coronavirus symptoms:

  • a high temperature and/or
  • a new continuous cough

 you will be asked to stay at home and self-isolate for 14 days. 

DO NOT come to surgery, your local pharmacy or hospital. You DO NOT need to contact 111 to tell them that you are self-isolating unless you feel you cannot cope, your conditions gets worse or your symptoms do not get better . For more information, visit https://111.nhs.uk/covid-19

If you or a household member are symptomatic and have an appointment booked, please DO NOT attend .

Appointments with a GP/Nurse Practitioner

All appointments will now be conducted by telephone .If you wish to make an appointment you must call the surgery rather than attend. If you attend surgery to make an appointment you will be asked to return home and call the surgery.  We know this will increase the volume of our calls and we appreciate that there may be a wait, but please understand there is increased demand by telephone and we will get to your call as soon as we can. 

When you call for an urgent appointment, you will be placed on to a clinicians list for them to call you by phone. If the clinician feels it is appropriate to do so, you will then be booked in for a face to face appointment. For this reason, it is essential that you ensure we have your most up-to-date contact details.

Appointments with our Nursing Team

To reduce risks to patients, we will not be booking patients in for non-urgent nursing team appointments.

The nursing appointments that will continue in surgery are:

  • Childhood immunisations
  • Urgent smears
  • Urgent blood tests
  • Urgent dressings

Some appointments, for example your annual review will be switched to telephone appointments which you will be notified of via text message.

Access to the Surgery

From Tuesday 17thMarch, all surgery doors will be closed except for those patients that have been asked to attend following a telephone appointment.

When coming for your appointment, we would strongly advise attending alone unless you require a carer. 

Prescriptions

If you normally collect your prescriptions from the surgery, your prescriptions will now be sent electronically to a local pharmacy. Please inform our clinician or reception of your chosen pharmacy.

You can still continue to request your prescriptions either online or via e mail and these will be sent electronically to the pharmacy.

 

Please do not call us unless you require urgent care – this ensures we can help the most vulnerable in our community as quickly as possible.

Please respect advice given by our clinicians and please cooperate with any screening questions that you are asked by our reception team.

Your help, support and respect for our team that are working through this crisis at this difficult time is very much appreciated.

 

Patient Notice

As of the 1st November this will take effect.

During recent weeks we have had an increase in patients booking urgent same day appointments at the reception desk.

May we take this opportunity to remind patients that same day urgent appointments are shorter in length and designed to address a single acute issue requiring rapid assessment.

Our receptionists would be unable  to ask confidential questions over the reception desk that would help direct you in the appropriate way.

The booking of same day urgent appointments via the reception desk can put frailer and more remote patients at a deficit for accessing these urgent appointments.

Therefore we would ask that you contact the surgery via the phone to arrange an appointment for same day appointments to allow fair access for all our 8100 patients.

 

Patients who present at the front desk requiring a same day urgent appointment will not be given an urgent on day appointment until they have been contacted by the on call clinician by phone to discuss further, so please ensure that we have your most up to date contact details on record.

 

Thank you for helping us ensure that the surgery provides equitable access for all our patients.

Appointments

All surgeries are booked by appointment. 

Patients are free to book appointments with any doctor of their choice, although we do recommend seeing the same doctor for the same episode of illness, if at all possible. 

At busy times additional emergency surgeries may be organised to ensure that patients who need to be seen quickly are seen that day by the duty doctor.

Book online with SystmOnline:

CLICK HERE

For more information about registering for online services click here

Telephone Advice

All clinical staff are happy to offer advice by telephone when a surgery appointment may not be required. 

If you would like telephone advice from a doctor the receptionist will ask for a contact number, a brief description of the problem, and the duty doctor will phone back at some point that day. 

Alternatively, if you would like to speak to a particular doctor, a telephone appointment slot will be booked when the doctor is next available.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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