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Coronavirus Update 13/02/2020


The NHS in Derbyshire and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.


The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.


Anyone who has travelled to China or places listed above in the last 14 days and develops symptoms of cough or fever or shortness of breath, should immediately:

  • Stay indoors and avoid contact with other people as you would with the flu
  • Call NHS 111 to inform them of your recent travel to the country


Information for the public is available at


Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.


The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan, Hubei province, China are currently in isolation.


Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the GP practice and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.


Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England at



The cold winter weather can cause older and vulnerable people to become ill and in extreme cases cause admission to hospital or worse.  It's also important that you do all you can to keep yourself healthy and well in winter too.

Heating your home can be really expensive but there are services available that can offer support.

Warmer Derby and Derbyshire

If you think you’ll struggle to stay warm and afford your energy bills this winter you can call Warmer Derby & Derbyshire on 0800 6771332. .

This free energy helpline offers impartial advice on how to stay warm at home, afford energy bills and be more energy efficient. Householders across the county might be eligible for financial help with a new boiler, money off their energy bills, help with energy bill debt, or a home visit for more advice.

Healthy Homes Services 

If you or the person you look after have a health condition or illness that is made worse by the cold and you struggle to afford to heat your home, the Healthy Homes Service may be able to help on tel: 01629 536919. If they can't help, they'll try to direct you to someone who can.

More information

You’ll also find information and top tips on staying warm and well in winter on our website:


Sortified Carers Survey – give your feedback

Here at Derbyshire County Council we’re currently carrying out a self-assessment exercise to help us better understand how unpaid family carers are supported in Derbyshire. This exercise will help us reflect on what is going well and where things could be done differently.

We’re working together with carers and professionals in Derbyshire who support carers, with help from an organisation called Sortified who are helping all local authorities in the East Midlands by hosting an online survey. If you could take 5 minutes to complete this, it would be greatly appreciated.

You can complete the carers survey here -

This work is being supported by the Department of Health and Social Care and so every Local Authority across the county will be expected to carry out the same self-assessment. The results will be shared nationally to pinpoint common themes and areas for further work, ensuring everyone is delivering on their duties to carers.


 Patient Notice

During recent weeks we have had an increase in patients booking urgent same day appointments at the reception desk.

May we take this opportunity to remind patients that same day urgent appointments are shorter in length and designed to address a single acute issue requiring rapid assessment.

Our receptionists would be unable  to ask confidential questions over the reception desk that would help direct you in the appropriate way.

The booking of same day urgent appointments via the reception desk can put frailer and more remote patients at a deficit for accessing these urgent appointments.

Therefore we would ask that you contact the surgery via the phone to arrange an appointment for same day appointments to allow fair access for all our 8100 patients.


Patients who present at the front desk requiring a same day urgent appointment will not be given an urgent on day appointment until they have been contacted by the on call clinician by phone to discuss further, so please ensure that we have your most up to date contact details on record.


Thank you for helping us ensure that the surgery provides equitable access for all our patients.





Please clink on the link to access the information - Wound Care Information March 2019

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