Appointments

All of our clinics are booked by appointment. 

Patients are able to book appointments in multiple ways such as:

• Via the NHS App
• Via the SystmOnline App
• By ringing reception on 01629 581586
• With one of our receptions over the reception desk

When booking an appointment (urgent or routine) our reception team will ask for a brief description of the problem. This is to ensure that the patient is being booked in with the correct clinician in order to receive the most efficient and high quality care. 

*SystmOnline allows patients or someone acting on behalf of the patient to proactively manage their care. The online services available include the ability to view an online Electronic Medical Record (EMR) as well as booking appointments and managing medication. SystmOnline is available as an online service or via apps. To access SystmOnline you need to request at reception with photographic ID.

All clinical staff are happy to offer advice by telephone when a surgery appointment may not be required. 

If you would like telephone advice or to speak to a specific doctor the receptionist will ask for a contact number, a brief description of the problem and the doctor will phone back at the agreed date and time.

We offer home visits for patients who are housebound and unable to attend the surgery.

If you require a home visit, please contact the surgery at 8:00 AM. Your call will be triaged by the on-call clinician, who will call you back to assess your condition and determine whether a home visit is necessary.

In some cases, your care may be provided by our Primary Care Network (PCN) Home Visiting Service. This service supports our practice and allows a GP, Advanced Clinical Practitioner (ACP), or Paramedic to visit you at home if needed.

Our aim is to ensure that all patients who are unable to attend the surgery receive safe, timely, and appropriate care at home.

The practice contributes to the training of students training to be doctors, as well as nurses and other health care professionals. On occasion this may mean a consultation being witnessed by a student, or a student being involved in planning your care under the guidance of a doctor. 

Patients are always asked if they are happy for a student to be present during a consultation before it begins. It is always possible to make alternative arrangements to comply with patient preferences.

We have a texting service which allows you to receive confirmations, reminders and cancel your appointments texts.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

eConsult is for non urgent enquiries. Please do not use this service to request prescriptions. We aim to response to all queries within 5 working days. If your issues is urgent please contact the surgery on 01629 581 586 or 111. 

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.

You can cancel you appoint via calling reception, via the NHS app or SystmOnline

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.