Statement From The GP Partners

Lime Grove Medical Centre wish to thank all of our patients for their cooperation during this difficult and challenging time.

We are painfully aware that the media have published articles criticising primary care services and alluded to GP surgeries being ‘shut’ and failing to reinstate services quickly enough. We would like to reassure our patients that this is categorically not the case, and at no point throughout this ongoing pandemic has the surgery ‘shut’. Our staff are understandably demoralised by the negative media image, at a time when they are all feeling the fatigue of working in very difficult circumstances during the last 4 months.

The partners would like to take this opportunity to publicly thank our staff and the wider healthcare community for their tireless work during COVID 19.

Lime Grove Medical Centre has been available to our patients throughout the pandemic, seeing patients face to face in surgery who were needing immediate treatment or hospital admission, tending to those approaching the end of their life and supporting our local care homes daily with support and advice. We have ensured that clinical staff have been available to assess anyone contacting the surgery with urgent issues the same day and made routine telephone and video consultations available throughout.

Our nursing team have worked extremely hard throughout ensuring that urgent and essential testing, vaccinations and procedures have continued, and our reception team have battled valiantly with the ever changing government guidelines and criteria pushed upon us, with these sometimes altering every 24hrs in the early days.

We have ensured prescriptions have been available for the local chemists for our 8000 patients,on average more than 200 prescriptions daily.

Lime Grove became the local COVID hub for ourselves and two additional local practices where very poorly patients with COVID could be assessed and treated in a protected, safe environment, to ensure a local clinical assessment point for Matlock and the surrounding area.

All of these services continued despite significantly reduced staffing levels due to shielding staff and also when staff themselves became unwell with COVID related illnesses, wavering government guidelines and the unpredictability of the COVID pathway itself.

Please be reassured that we are doing everything we can to reinstate services, catching up delayed reviews and blood tests, planning for the winter season, and keeping our surgery and staff COVID secure to ensure it remains a safe place for yourself or your family member to be seen if the need arises.

We kindly ask for your continued support during this time to ensure we can continue to provide appropriate ongoing care and be here for our patients, in the weeks and months ahead.

Thank you for your support and understanding.

Yours Sincerely

 Dr Henry & Ms Hetherington