Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, they help us to ensure that we are providing the best possible services for our patients.

If you would like to make a comment of a suggestion then you can do so in writing or contact us by phone. You can find our contact details here: Contact Us


Want to make a complaint?

We make every effort to give the best service possible to everyone who attends our practice.


However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.


To pursue a complaint :

  • You can speak to anyone at the surgery who will take details from you and either resolve issues directly with you directly or inform the Practice Manager who will contact you to discuss the issues raised.
  • Or you may write to the surgery detailing your concerns to the Practice Manager, using the contact details on our Contact Us page.
  • Or you can request a complaints form which you will need to fill in and return to the surgery.


Every complaint will be fully investigated, and all written complaints will be acknowledged within 3 working days.